Privacy Policy

1. Introduction & Overview

At NexTechMeta (a trading name of Glogent Global Limited), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, engage our IT repair and diagnostic services, or communicate with us.

We comply fully with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following categories of information:

  • Contact Information: Name, email address, phone number, and physical billing/service address.

  • Technical & Diagnostic Data: Device specifications, operating system details, error logs, and administrative credentials necessary to perform requested IT repairs or network configurations.

  • Transaction Data: Details of services requested, invoice records, and payment confirmations (payment details are processed securely via third-party processors).

  • Website Usage Data: IP addresses, browser types, page visits, and cookie data gathered when you browse our site.

Important: We strongly advise clients to back up and remove any highly sensitive or personal data from devices prior to submitting them for hardware or software repairs.

3. How We Use Your Information

We use your personal data for the following lawful purposes:

  • Service Delivery: To diagnose, repair, and service your devices, manage bookings, and communicate repair progress.

  • Customer Support: To respond to queries, process SLA requests, and manage client feedback.

  • Billing & Accounting: To issue invoices, process payments, and maintain statutory legal and tax records.

  • Security & Prevention: To protect our website, networks, and clients against fraud, cyber threats, and unauthorised access.

  • Legal Compliance: To fulfil our obligations under UK statutory law and regulatory requirements.

4. Legal Basis for Processing

Under UK GDPR, we process your data based on:

  1. Contractual Necessity: Processing required to fulfil our repair or IT service agreement with you.

  1. Legal Obligation: Processing required to maintain compliance with UK tax and business laws.

  1. Legitimate Interests: Processing required to maintain our IT security, improve service quality, and run our business effectively.

  1. Consent: Where you have explicitly opted in to receive marketing communications or specific cookies.

5. Data Sharing & Third Parties

We never sell, rent, or trade your personal data. We only share information with trusted third parties necessary to operate our business, including:

  • Service Infrastructure: Secure cloud hosting, remote access software, and diagnostic tool providers (e.g., Microsoft 365, Google Workspace).

  • Payment Processors: Secure merchant platforms for processing card payments and bank transfers.

  • Legal & Regulatory Bodies: Government authorities, law enforcement, or legal advisors where required by law.

6. Data Security & Storage

We employ strict technical and organisational security measures to protect your data against unauthorised access, loss, or alteration. These measures include encrypted communications, secure local network protocols, and strict access controls for technicians.

Data is retained only for as long as necessary to fulfil the purposes outlined in this policy or as required by UK tax and accounting laws (typically 6 years for transactional records).

7. Your Data Rights (UK GDPR)

Under UK data protection laws, you have the following rights regarding your personal information:

  • Right of Access: Request a copy of the personal data we hold about you (Subject Access Request).

  • Right to Rectification: Ask us to correct inaccurate or incomplete data.

  • Right to Erasure: Request the deletion of your personal data ("Right to be forgotten"), subject to legal retention obligations.

  • Right to Restrict Processing: Request that we temporarily limit how we use your data.

  • Right to Data Portability: Request a copy of your data in a structured, machine-readable format.

  • Right to Object: Object to processing based on legitimate interests or direct marketing.

To exercise any of these rights, please contact us at Support@Nextechmeta.tech.

8. Contact Us & Complaints

If you have questions about this policy or our data practices, please contact our Data Protection team at:

  • Entity: NexTechMeta (Glogent Global Limited)

  • Address: 124 City Road, London, EC1V 2NX

If you feel your data has not been handled correctly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.